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ANGLIAN WATER APPOINTS CHUBB ELECTRONIC SECURITY IN THREE YEAR MAINTENANCE DEAL |
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Monday, 25 June 2007 |
Chubb Electronic Security, a leading security specialist, is working with Anglian Water, part of the AWG plc group, in a major project to provide maintenance and installation services for intruder alarms, access control and CCTV systems at the latter’s Clean & Waste Water Treatment sites across the UK. Chubb Electronic Security is part of UTC Fire & Security, a unit of United Technologies Corp. (NYSE:UTX).
Anglian Water supplies water and wastewater services to the largest geographical area of all the water companies in England and Wales. As the name suggests, the company serves East Anglia and part of the East Midlands, providing water and sewerage services to around six million industrial, commercial and residential customers.
The three-year contract covers more than 600 separate ‘systems’ across more than 400 sites. These include such facilities as Equipment Stores, Pumping Stations and Nitrate Reduction Plants, many of which are in remote locations, involving the support of no fewer than five CES regional offices. As well as maintaining current systems, CES’ remit includes quoting for replacement and upgraded technologies, as well as ‘new build’ or refurbishment scenarios both now and in the future.
In appointing a new contractor, it was important to find the right provider, as Maintenance Engineer for Anglian Water, Tony Brittain, comments: “We are a nationwide business that requires a nationwide service, delivered locally, but managed from one central point. Chubb Electronic Security was awarded the contract because it was able to deliver the total solution at the right price, meeting an immediate need but also having the willingness and capability to meet our future requirements.”
Simon Pickett, Business Development Manager for CES’ National Accounts concurs: “We demonstrated to Anglian Water that we have the all ‘round package, not just from a technical perspective but also our knowledge of current and forthcoming legislation. Our infrastructure is such that we have a central management team to co-ordinate what is required, which is then delivered through our network of local branch offices.
“A key reason for winning contracts of this size is the consistency of service we provide, and our attention to detail. We do not ‘chop and change’ Account Managers on a whim, and they work closely with their colleagues within the branches to truly take ownership of each project. We acknowledge that different customers have different needs, and that means tailoring our response accordingly. This, combined with regular dialogue and a rapid response to any queries, is proving a winning formula.”
Anglian Water operates in one of the driest regions of the country with only 600mm of rain per year. It supplies over one billion litres of water every day through its extensive network of 36,000 kilometres of water mains. Anglian Water is also responsible for 1,007 sewage treatment works.
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